## PRIVACY POLICY — AUSSIE FITNESS PROS
Last Updated: January 12, 2026
Aussie Fitness Pros (“Aussie Fitness Pros,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from aussiefitnesspros.com (the “Site”), communicate with us, or otherwise interact with our services.
This Privacy Policy does not cover the practices of third parties we don’t control (for example, payment processors, shipping carriers, or social networks). Where third parties process personal information, their privacy policies apply.
### 1) INFORMATION WE COLLECT
We collect information in three main ways: (A) information you provide to us, (B) information collected automatically, and (C) information from third parties.
A) Information you provide
Depending on how you use the Site, you may provide:
- Contact details: name, email address, phone number.
- Order details: billing/shipping address, items purchased, order notes, delivery instructions.
- Account details (if you create an account): login and profile information.
- Customer support communications: messages, emails, chat transcripts, photos/videos you send us (for example, for support or delivery damage documentation).
- Reviews and content you post: if you submit a review or other public content, it may be visible to others.
Payment information:
- Payments are processed by our payment processor(s). We do not intentionally store complete credit card numbers or security codes on our servers. Payment providers may collect and process payment details according to their own privacy policies.
B) Information collected automatically (Cookies / Device Data)
When you visit the Site, we (and our service providers) may automatically collect:
- Device and browser info: IP address, device identifiers, browser type, operating system, approximate location (derived from IP), language settings.
- Usage data: pages viewed, links clicked, time on page, referring/exit pages, and interactions with the Site.
- Cookies and similar technologies: cookies, pixels, tags, SDKs, and local storage used for site functionality, analytics, and advertising.
C) Information from third parties
We may receive information from:
- Our ecommerce platform (for example, Shopify) related to orders, customer accounts, checkout events, and fraud prevention.
- Shipping and logistics partners (delivery status, exceptions).
- Payment and financing providers (payment status, chargebacks; and if you use financing, the provider may share limited status information with us).
- Advertising and analytics partners (performance/attribution data), if enabled.
### 2) HOW WE USE YOUR INFORMATION
We use personal information to:
- Fulfill orders and provide services (processing payments, shipping, delivery scheduling, returns, warranty support).
- Communicate with you (order confirmations, shipping updates, customer support).
- Improve and maintain the Site (debugging, quality assurance, analytics, and performance).
- Personalize your experience (remembering preferences, cart contents, and local settings).
- Marketing and advertising (sending newsletters/promotions if you opt in; showing ads and measuring their effectiveness if advertising technologies are enabled).
- Security and fraud prevention (detecting suspicious activity, protecting accounts and transactions).
- Legal compliance (tax, accounting, regulatory requests, enforcing agreements).
### 3) HOW WE DISCLOSE / SHARE INFORMATION
We disclose personal information only as needed for business purposes, including:
Service providers (“processors”)
We share information with vendors that perform services on our behalf, such as:
- Ecommerce/website hosting and store infrastructure (including our ecommerce platform)
- Payment processing
- Shipping, freight, delivery scheduling, and logistics
- Customer support tools
- Email/marketing service providers (if enabled)
- Analytics and performance tools (if enabled)
- Fraud prevention and security tools
These vendors are permitted to use personal information only to provide services to us and as otherwise required by law.
Business transfers
If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction (subject to standard confidentiality protections).
Legal and safety
We may disclose information if we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of our customers, our business, or others.
### 4) COOKIES, ANALYTICS & ADVERTISING
We use cookies and similar technologies for:
- Strictly necessary functions (shopping cart, checkout, security, fraud prevention)
- Preferences (site settings)
- Analytics (understanding how the Site is used)
- Advertising (measuring and improving marketing performance; showing relevant ads)
Your choices:
- You can adjust cookie preferences using the cookie banner (where available).
- You can also limit cookies through your browser settings. Note: disabling certain cookies may affect Site functionality (like cart/checkout).
- You may be able to opt out of certain interest-based advertising through industry opt-out tools, depending on your region.
“Do Not Track”
Some browsers send “Do Not Track” signals. Because there is no consistent industry standard, we do not respond to all such signals in a uniform way.
### 5) EMAIL & MARKETING PREFERENCES
If you opt in to marketing emails, you can unsubscribe at any time by clicking “unsubscribe” in an email. You may still receive transactional messages (e.g., order confirmations and shipping updates).
### 6) REVIEWS & PUBLIC CONTENT
If you post a product review or other public content, that information may be visible to the public. Please avoid posting sensitive personal information in public areas.
### 7) AI FEATURES & “AGENTIC” SHOPPING EXPERIENCES (IF ENABLED)
We may offer features that use automation or AI (for example, chat support or product guidance) or make our product catalog available through third-party “AI shopping” experiences that route to our checkout.
- If you use an on-site chat or AI feature, we may collect the information you submit (including conversation content) to provide support and improve service quality. Please do not submit sensitive personal information through chat.
- If our products appear in third-party shopping experiences (including AI-based channels), product information (such as titles, pricing, and descriptions) may be displayed there. If you purchase, checkout is processed through our store, and your order information is handled as described in this Privacy Policy.
### 8) DATA RETENTION
We retain personal information only as long as reasonably necessary to:
- fulfill orders and provide services,
- maintain business records,
- comply with legal obligations (tax, accounting),
- resolve disputes and enforce agreements,
unless a longer retention period is required or permitted by law.
### 9) SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
### 10) CHILDREN’S PRIVACY
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
### 11) INTERNATIONAL USERS
If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate. By using the Site, you consent to those transfers where permitted by law.
### 12) YOUR PRIVACY RIGHTS (CALIFORNIA + GENERAL)
Depending on where you live, you may have rights regarding your personal information.
A) California (CCPA/CPRA) Notice
California residents may have the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of certain personal information
- Request correction of inaccurate personal information
- Opt out of the “sale” or “sharing” of personal information (as those terms are defined under California law)
- Limit the use and disclosure of “sensitive personal information” (if applicable)
- Not be discriminated against for exercising privacy rights
Categories of personal information we may collect (depending on your interactions):
- Identifiers (name, email, phone, IP address)
- Commercial information (products purchased, order history)
- Internet/network activity (site interactions, device data, cookies)
- Geolocation data (approximate location derived from IP)
- Customer service communications
We do not sell personal information for money in the traditional sense. However, if we use advertising cookies/pixels that are considered “sharing” for cross-context behavioral advertising under California law, you can opt out as described below.
How to opt out of sale/sharing (California):
- Use the cookie preference controls in our cookie banner (where available), and/or
- Submit a request using the methods in Section 13 (include “Do Not Sell or Share” in your message subject line).
B) Other regions
Residents of certain U.S. states and other jurisdictions may have similar rights (access, deletion, correction, opt out of targeted advertising). You can submit requests using the contact methods below.
### 13) HOW TO SUBMIT A PRIVACY REQUEST
Email: support@aussiefitnesspros.com (or sales@aussiefitnesspros.com)
Subject line: “Privacy Request”
Please include:
- Your name and the email/phone used for your order/account
- The request type (Access / Delete / Correct / Opt Out)
- Any relevant order number(s), if available
We may need to verify your identity before fulfilling certain requests. Authorized agents may submit requests on behalf of California residents where permitted by law.
### 14) CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest revision. Your continued use of the Site after changes become effective means you accept the updated policy.
### 15) CONTACT US
Aussie Fitness Pros
3055 Enterprise Ct.
Vista, CA 92081
Phone: (949) 423-3826
Email: support@aussiefitnesspros.com / sales@aussiefitnesspros.com
