How can I contact Aussie Fitness Pros customer service?

Send us an email or call us on (949) 423-3826

Is it easy to move the Aussie Pro Runner?

Yes, the wheels make it easy to roll around. Simply grab the hand grips and move it like a wheelbarrow.

Is sales tax charged on my order?

Only orders shipped within California will incur sales tax.

What payment methods are accepted?

We accept all major Credit Cards and offer 0% Financing through Affirm

What warranties do you have on your products?

Warranties vary from product to product and can be seen on each product page.

How long does it take for my order to ship?

The Aussie Pro Runner is shipped via freight company, which provides curbside delivery.  Curbside means they will only deliver to you curb / driveway.  You will be responsible to get your Aussie Pro Runner into your home.  Please make sure you to have a few mates help you move it inside. 

Your order will ship next day and most are received within 5 days.  All shipping dates are estimates as they are LTL shipments that require an appointment time.  We promise to make every effort to fulfill shipments on time, however COVID and other natural disasters can impact shipping logistics and may cause delays. For liability reasons, our freight companies are not allowed to bring deliveries inside your home.  

Will I receive a confirmation that my order has shipped?

Yes.  You will receive an email confirmation with a tracking number when your Aussie Pro Runner leaves the dock.

What is your Return Policy?

Aussie Fitness Pros policy allow you to send back your purchase within 30 days of purchase for an exchange or a refund of the purchase price, minus shipping, freight, and handling costs incurred in both directions. The Aussie Pro Runner must be in the original packaging, new condition, and on a pallet.  If a returned product is not in the original packaging, new condition, or on a pallet, a 20% restocking charge will be deducted from the remaining balance to be credited. 

Does the Aussie Pro Runner require electricity?

No plug needed! The console runs on 4 AA batteries.

How fast does the Aussie Pro Runner go?

The real question is how fast can you run!?

How do I use the Aussie Pro Runner as a sled workout?

Adjust the resistance handle to a higher setting and push against the hand holds while taking long strides. 

Can I run on the Aussie Pro Runner barefoot?

Yes! Many of our athletes love the natural feeling.

How do I assemble the Aussie Pro Runner?

How do I assemble the Aussie Pro Ski?

How do I assemble the Aussie Pro Bike?