Aussie Fitness Pros policy allow you to send back your purchase within 30 days of purchase for an exchange or a refund of the purchase price, minus shipping, freight, and handling costs incurred in both directions. The Aussie Pro Runner must be in the original packaging, new condition, and on a pallet. If a returned product is not in the original packaging, new condition, or on a pallet, a 20% restocking charge will be deducted from the remaining balance to be credited.